DataRobot Support Hub

Get the support you need to elevate your DataRobot experience. Connect with our community, submit a help ticket, find detailed tutorials, or contact us directly.

Your Top Questions Answered

  • How to check the status of DataRobot

    We have launched a status page that reflects all the information related to service outages, scheduled maintenance, as well as historical uptime for our cloud hosted DataRobot instances.

    You can access and subscribe for notifications at https://status.datarobot.com/

    We encourage DataRobot users to subscribe for updates by clicking the subscribe button

We’re Here to Support You

Log into the Customer Support Portal to access insights, troubleshooting articles, API documentation, and the latest product release notes.

Having trouble logging in? Reach out to us at support@datarobot.com.

If you have a critical issue, let us know by submitting a Severity 1 ticket.

How to Submit a Severity 1 Ticket:

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To use our 24/7 critical support service, first log into the Support Portal and submit a ticket.

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Submit a ticket and tag it as ‘Critical’ in the ‘Severity’ field.

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Our on-call support engineers will get an instant notification and respond ASAP with a Webex or Zoom meeting invite.

Go to Support Portal

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Partner with a DataRobot Expert

Accelerating the value of AI requires more than just great technology. It requires a team of experts and partners dedicated to your success. Our DataRobot experts and Service Partners have helped with over 1 million AI projects – let them help with yours.